Terms of Service

1. Service Description

Route Balance is a route management and collection intelligence platform built for Snap-on Tools mobile-dealer franchisees. It helps operators track stop balances, log collections and promises, generate customer payment links, and receive daily AI-generated briefings about route performance.

Route Balance is currently in an active pilot phase. Features and pricing are subject to change. We will provide reasonable notice of material changes.

2. Beta Period Disclaimer

During the pilot phase, Route Balance is provided “as is.” We make no warranties — express or implied — about uptime, accuracy, or fitness for a particular purpose. We reserve the right to modify, suspend, or discontinue any part of the service with reasonable notice. You assume all risk from using the service during this period.

3. Payment Processing

Customer payment links are processed through Stripe. Route Balance does not custody funds at any point — payments flow directly into your connected Stripe account. You are responsible for complying with Stripe’s terms of service and for any chargebacks or disputes that arise.

Route Balance subscription billing (if applicable) is also handled through Stripe. You authorize us to charge your payment method for the agreed subscription amount. You may cancel at any time; cancellations take effect at the end of the current billing cycle.

4. Data Ownership

Your Snap-on data is yours. Route Balance imports FBS and FMGR files you upload for the sole purpose of running your route analysis. We do not sell, license, or share your operational data with third parties for commercial purposes.

You may request deletion of your account and all associated data at any time by contacting us at [email protected]. Deletion will be completed within 30 days.

5. Acceptable Use

You agree not to use Route Balance to violate any applicable law, infringe on any third party’s rights, or transmit malicious code. You are responsible for all activity that occurs under your account. You must not share login credentials with unauthorized users.

6. Termination

Either party may terminate this agreement at any time. We reserve the right to suspend or terminate your access for violations of these terms. Upon termination, your right to use Route Balance ceases immediately. We will provide a data export upon request within 30 days of termination.

7. Limitation of Liability

To the maximum extent permitted by law, Route Balance and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the service. Our total liability to you for any claims under these terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

8. Governing Law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law provisions. Any disputes shall be resolved in the courts of Palm Beach County, Florida. [ENTITY TBD — update on incorporation]

9. Contact

Questions about these terms: [email protected]